Delivery & Return Policy

As user of this website (referred to as “you/your”), you acknowledge that any use of this website, including any transactions you make (“use/using”), is subject to our terms and conditions below.

Delivery Policy

E-Shop Customers

Noritake Australia will normally dispatch your order within 3 business days of accepting your order. Once dispatched you will be notified by Australia Post via email with a tracking number. After dispatch, the order should arrive within 2-10 business days depending on your location

Please ensure you enter the correct delivery address as parcels that are returned to us as undelivered will incur a re-delivery fee.

Given these unprecedented times, Australia Post will continue to offer a contactless delivery solution, with no signature required.

Costs

Free standard shipping for all orders over $200.

Orders under the value of $200 will incur a flat rate of $9.99 for standard shipping.

International Delivery

No international shipping available – only within Australia.

However, you may visit Noritake’s International branches http://noritake.com/tableware.htm

Retailers – B2B Customers

Noritake Australia dispatch most B2B orders with Star Track. Star Track Express cannot deliver to PO Boxes.

Costs

Free standard shipping for all orders over $1000.

Orders under the value $1000 will incur a flat rate of $27.50.

Return Policy

Faulty & Damaged Goods

All Customers

We will replace any goods that arrive faulty or damage (as per our website terms and conditions).

You must notify our Customer Service team and they will arrange for return of the goods in an appropriate manner.

In case of breakage, customer will need to notify Noritake of any breakages within 7 days of receipt of order.

In case of short supply, customer will need to notify Noritake of any short supply within 7 days of receipt of order.

In case of faulty goods, customers will need to notify Noritake within 30 days of receipt of faulty goods.

How to Submit a Claim

E-Shop Customers

To make submit a claim in the case of a faulty, damaged, and short supply of goods, you will need to email Noritake Customer Service at info@noritake.com.au.

If you have purchased from Noritake’s online store (noritake.com.au) and you want to submit a claim you will need to provide the following details:

  1. Order Number (This is the number you are given when you have made a purchase)
  2. Which item was faulty or damaged?
  3. How many items were faulty or damaged?
  4. Image of the faulty or damaged item.
  5. Invoice of the purchase
  6. Shipping address and contact details

Other Customers

*(Orders made via Temple & Webster, Living Styles, Catch of the Day, Kitchen Warehouse, Mastercard, Qantas Loyalty Store or any other store other than Noritake Australia)

In the case of a faulty, damaged, and short supply of goods, you will need to contact the retailer from which you made your purchase. You will also need to supply them with the following details:

  1. Order Number (This is the number you are given when you have made a purchase)
  2. Which item was faulty or damaged?
  3. How many items were faulty or damaged?
  4. Image of the faulty or damaged item.
  5. Invoice of the purchase
  6. Shipping address and contact details.

Retailers – B2B Customers

In the case of a faulty, damaged, and short supply of goods, you will need to contact sales@noritake.com.au

  1. Order Number (This is the number you are given when you have made a purchase)
  2. Which item was faulty or damaged?
  3. How many items were faulty or damaged?
  4. Image of the faulty or damaged item.
  5. Invoice of the purchase
  6. Shipping address and contact details.

Change of Mind

We endeavour to include detailed product descriptions and images on our website to help you make the right purchase decision online. In the event that the product doesn’t meet your expectations after it arrives, Within 14 days of your orders arrival, you will need to contact and submit a claim with our Customer Service Team at info@noritake.com 

  1. Order Number (This is the number you are given when you have made a purchase)
  2. Reason for the change of mind
  3. Invoice of the purchase
  4. Shipping address and contact details.

We will refund the cost of that product once the item is returned to us in its original and saleable condition including the packaging within 14 days of receipt. If you change your mind about the products you have ordered, you will be responsible for the cost of returning those items to us. Delivery charges are non-refundable subject our Returns Policy.

To return your order, please post to:

Noritake Australia

Unit 4, 153 Beauchamp Rd

Matraville, NSW, 2036

(02) 9316 7123

info@noritake.com.au

Important – when returning goods to us please ensure you obtain a certificate of postage, available from the Post Office, free of charge. Please send this reference to us and please note this does not insure against loss in the post.

Updated September 2020