Delivery Policy

Delivery Time

If products are in stock, Noritake Australia will normally dispatch your order within 3 business days of accepting your order. After dispatch, the order should arrive within 2-10 business days depending on your location. Please ensure you enter the correct delivery address as parcels that are returned to us as undeliverable will incur a re-delivery fee.

Delivery Options

Orders are dispatched through our contracted courier Star Track Express as a door to door receipted delivery. It is thus important that the delivery address is one where there is someone present during the day to sign for the delivery. If you are not at home when the goods are delivered, Star Track Express will leave a card with information on how to collect your parcel or to arrange a re-delivery. If you authorize our courier to leave the package unattended upon delivery, please tick the box “I authorize Noritake Australia’s contracted courier to leave the package unattended upon delivery” at checkout. Please be advised that Noritake Australia will not be liable for any losses or damages if you select this option.

Star Track Express cannot deliver to PO Boxes.

Delivery Charges

Orders valued under $200 will incur Delivery & Handling charge of $9.99. Orders over $200 will not be charged delivery fees. Free delivery charge refers to 1 order and 1 delivery destination; multiple orders may not be combined.

Re-Delivery Charges

If your order is returned to Noritake Australia as undeliverable due to insufficient or incorrect delivery address provided, it will incur re-delivery charge regardless of total amount of your order. Subject to our Returns Policy, freight charges paid for the original dispatch are not refundable.

Delivery Outside Australia

Noritake Australia does not ship our products outside Australia.