Delivery & Return Policy

Delivery Policy

Delivery Time

If products are in stock, Noritake Australia will normally dispatch your order within 3 business days of accepting your order. After dispatch, the order should arrive within 2-10 business days depending on your location. Please ensure you enter the correct delivery address as parcels that are returned to us as undeliverable will incur a re-delivery fee.

Delivery Options

Orders are dispatched through our contracted courier Star Track Express as a door to door receipted delivery. It is thus important that the delivery address is one where there is someone present during the day to sign for the delivery. If you are not at home when the goods are delivered, Star Track Express will leave a card with information on how to collect your parcel or to arrange a re-delivery. If you authorize our courier to leave the package unattended upon delivery, please tick the box “I authorize Noritake Australia’s contracted courier to leave the package unattended upon delivery” at checkout. Please be advised that Noritake Australia will not be liable for any losses or damages if you select this option.

Star Track Express cannot deliver to PO Boxes.

Delivery Charges

Orders valued under $200 will incur Delivery & Handling charge of $9.99. Orders over $200 will not be charged delivery fees. Free delivery charge refers to 1 order and 1 delivery destination; multiple orders may not be combined.

Re-Delivery Charges

If your order is returned to Noritake Australia as undeliverable due to insufficient or incorrect delivery address provided, it will incur re-delivery charge regardless of total amount of your order. Subject to our Returns Policy, freight charges paid for the original dispatch are not refundable.

Delivery Outside Australia

Noritake Australia does not ship our products outside Australia.

Return Policy

At Noritake, we believe quality brand should not only be about bringing beautiful quality products, but should also be about providing quality service. If for any reason you are not satisfied with your purchase you made via noritake.com.au, please follow the relevant procedure below and contact our Customer Service team.

Defects

We will replace any items which are faulty or damaged given that you contact Customer Service within 14 days of order delivery.

Breakages

We will replace any items which arrive broken. Please email a photo of the broken item(s) to Customer Service within 14 days of order delivery.

Change of Mind

Undamaged and unused items in its original condition and packaging may be returned to us within 14 days of order delivery. If you are requesting a refund, the cost of the product(s) will be refunded upon receipt of the return. We will notify you via email once your refund has been processed. Any delivery costs associated with the original order will not be refunded (unless the product is broken/faulty). Any delivery costs relating to the return will not be covered. Please quote your order and/or invoice number clearly on the return.

Post ‘change of mind’ returns to:

Noritake Australia
Customer Service – Returns
4/153 Beauchamp Road Matraville NSW 2036

Customer Service
Phone: (02) 9316 7123 (weekdays 9.00am – 5.00pm EST)
Email: info@noritake.com.au