FAQ

Do you ship outside Australia?
Where can I find replacement(s) for discontinued Noritake design?
I have recently inherited an old Noritake, can you tell me how much it’s worth?
Will my Noritake pattern be discontinued?
What is the difference between bone china and fine china?
Do you offer discounts for large orders?
How do I organise a replacement for items broken in transit?
How do I track my order?
How long does delivery take?

Do you ship outside Australia?
No. We only deliver our products within Australia. Noritake has offices around the globe including:

Noritake Japan: http://www.noritake.co.jp/eng/products/tableware/
Noritake U.S.A: http://noritakechina.com/
Noritake Canada: http://noritakechina.com/canada
Noritake Germany (for European market): http://www.tableware-noritake.de/
Noritake China: http://www.noritake.co.jp/china/company/jigyou/tableware.html

Where can I find replacement(s) for discontinued Noritake design?

We deal exclusively with Noritake designs. For discontinued Noritake we recommend you contact:
China Matching Service: http://www.chinamatching.com.au/
China Finders: http://www.chinafinders.com.au/
Replacements: http://www.replacements.com/

I have recently inherited an old Noritake, can you tell me how much it’s worth?

Valuation of second hand china should be exercised by licensed valuers. At Noritake Australia, we specialise in supply of currently manufactored  Noritake designs and therefore cannot assist you with any valuation requests. We recommend you contact:
China Matching Service: http://www.chinamatching.com.au/
China Finders: http://www.chinafinders.com.au/

Will my Noritake pattern be discontinued?

Noritake Australia cannot guarantee that all patterns will be active for many years. Like all manufacturers, Noritake Australia reviews the sales of all patterns on an annual basis in order to make room for fresh new patterns which might be more suitable for changing market trends. We also give 6 months advance notice when a pattern is being discontinued. If you would like to be notified of future pattern discontinuations, please join our customer database.

What is the difference between bone china and fine china?

The main difference between bone china and fine china is that bone china mixes cow bone ash into the ceramic material. By mixing the bone ash in the ceramic material, it gives your china a warm soft looking colour and translucency. Noritake bone china has cow bone ash excess of 30% which is what Noritake believes the standard should be to be considered high quality bone china.

Do you offer discounts for large orders?

The Noritake Rewards program allows you to earn $1 for every $10 spent! You can redeem these points on your next order. If you’re placing your first order, sign up to our Newsletter to receive 10% off your first order!

How do I organise a replacement for items broken in transit?

We package our items very well to ensure safely, however sometimes items do break in transit. Please read our replacement guidelines here.

How do I track my order?

Orders are sent via Australia Post. When your order has been processed and is dispatched from Noritake you’ll receive a “completed” email. Your tracking details will be sent directly from Australia Post in a separate email.

How long does delivery take?

Your order will typically be dispatched between 1-3 business days after your order is placed. Your delivery date will be determined by your location. You’re welcome to use this helpful calculator by Australia Post to get an estimate delivery time. Noritake is located in Matraville, Sydney 2036. If your order is urgent please let us know by emailing info@noritake.com.au and quoting your order number.