At Noritake, we believe quality brand should not only be about bringing beautiful quality products, but should also be about providing quality service. If for any reason you are not satisfied with your purchase you made via noritakeeshop.com.au, please follow the relevant procedure below and contact our Customer Service team.
We will replace any items which are faulty or damaged given that you contact Customer Service within 14 days of order delivery.
We will replace any items which arrive broken. Please email a photo of the broken item(s) to Customer Service within 14 days of order delivery.
Change of Mind
Undamaged and unused items in its original condition and packaging may be returned to us within 14 days of order delivery. If you are requesting a refund, the cost of the product(s) will be refunded upon receipt of the return. We will notify you via email once your refund has been processed. Any delivery costs associated with the original order will not be refunded (unless the product is broken/faulty). Any delivery costs relating to the return will not be covered. Please quote your order and/or invoice number clearly on the return.
Post ‘change of mind’ returns to:
Customer Service – Returns
4/153 Beauchamp Road Matraville NSW 2036
Phone: (02) 9316 7123 (weekdays 9.00am – 5.00pm EST)