Free delivery on orders over $99 - excludes wholesale customers.
As user of this website (referred to as “you/your”), you acknowledge that any use of this website, including any transactions you make (“use/using”), is subject to our terms and conditions below.
Delivery Policy
E-Shop Customers
Noritake Australia will normally dispatch your order within 3 business days from confirmation of your order. Once dispatched an Australia Post tracking number will be sent via email.
Please ensure you enter the correct delivery address, as parcels that are returned to us as undelivered will incur a redelivery fee.
Note that, due to these unprecedented times, Australia Post will continue to offer a contactless delivery solution, with no signature required.
Delivery Options:
Standard Delivery:
Free for orders over $149.
After dispatch, the order should arrive within 3-11 business days depending on your location.
Orders under $149
– Australia (ACT, VIC, QLD, SA, WA, TAS, NT & NSW ) : $ 9.99
Express Delivery:
Australia (ACT, VIC, QLD, SA, WA, TAS, NT & NSW ) : $ 14.99
Get your order in 2-7 business days depending on location.
Same Day/Next Day Delivery:
Available in Sydney Metropolitan area only.
This option will display in Shipping at checkout only if the postcode is qualified Guaranteed Same Day/Next Day Delivery.
Not available to PO Boxes or Parcel Lockers.
Flat Rate of $49.99.
Weekday Orders:
-Orders placed before 12pm Sydney time, will be delivered between 12pm and 9pm on the Same Day.
-Orders placed after 12 pm Sydney time, will be delivered between 9am and 9pm on the Next Day
Weekend Orders:
Orders placed Fridays after 12 pm, Saturdays and Sundays, will be delivered between 9am and 9pm on Monday.
International Delivery
No international shipping available – only within Australia.
However, you may visit Noritake’s International branches http://noritake.com/tableware.htm to find your nearest Noritake retailer
Retailers – B2B Customers
Noritake Australia dispatch most B2B orders with Star Track. Star Track Express cannot deliver to PO Boxes.
Costs
Free standard shipping for all orders over $1000.
Orders under the value $1000 will incur a flat rate of $27.50.
Return Policy
Please submit all claims here
Faulty & Damaged Goods
All Customers
We will replace any goods that arrive faulty or damage (as per our website terms and conditions).
You must notify our Customer Service team and they will arrange for return of the goods in an appropriate manner.
In case of breakage, customer will need to notify Noritake of any breakages within 7 days of receipt of order.
In case of short supply, customer will need to notify Noritake of any short supply within 7 days of receipt of order.
In case of faulty goods, customers will need to notify Noritake within 30 days of receipt of faulty goods.
How to Submit a Claim
E-Shop Customers
To make submit a claim in the case of a faulty, damaged, and short supply of goods, you will need to email Noritake Customer Service at info@noritake.com.au.
If you have purchased from Noritake’s online store (noritake.com.au) and you want to submit a claim you will need to provide the following details:
- Order Number (This is the number you are given when you have made a purchase)
- Which item was faulty or damaged?
- How many items were faulty or damaged?
- Image of the faulty or damaged item.
- Invoice of the purchase
- Shipping address and contact details
Other Customers
*(Orders made via Temple & Webster, Living Styles, Catch of the Day, Kitchen Warehouse, Mastercard, Qantas Loyalty Store or any other store other than Noritake Australia)
In the case of a faulty, damaged, and short supply of goods, you will need to contact the retailer from which you made your purchase. You will also need to supply them with the following details:
- Order Number (This is the number you are given when you have made a purchase)
- Which item was faulty or damaged?
- How many items were faulty or damaged?
- Image of the faulty or damaged item.
- Invoice of the purchase
- Shipping address and contact details.
Retailers – B2B Customers
In the case of a faulty, damaged, and short supply of goods, you will need to contact sales@noritake.com.au
- Order Number (This is the number you are given when you have made a purchase)
- Which item was faulty or damaged?
- How many items were faulty or damaged?
- Image of the faulty or damaged item.
- Invoice of the purchase
- Shipping address and contact details.
Change of Mind
We endeavour to include detailed product descriptions and images on our website to help you make the right purchase decision online. In the event that the product doesn’t meet your expectations after it arrives, Within 30 days of your orders arrival, you will need to contact and submit a claim with our Customer Service Team at info@noritake.com.au
- Order Number (This is the number you are given when you have made a purchase)
- Reason for the change of mind
- Invoice of the purchase
- Shipping address and contact details.
We will refund the cost of that product once the item is returned to us in its original and saleable condition including the packaging within 30 days of receipt. If you change your mind about the products you have ordered, you will be responsible for the cost of returning those items to us. Delivery charges are non-refundable subject our Returns Policy.
To return your order, please post to:
Noritake Australia
Unit 4, 153 Beauchamp Rd
Matraville, NSW, 2036
(02) 9316 7123
Important – when returning goods to us please ensure you obtain a certificate of postage, available from the Post Office, free of charge. Please send this reference to us and please note this does not insure against loss in the post.
Updated April 2021
