Returns

Return Policy

Faulty & Damaged Goods

We will replace any goods that arrive faulty or damage (as per our website terms and conditions).

You must notify our Customer Service team and they will arrange for return of the goods in an appropriate manner.

In case of breakage, customer will need to notify Noritake of any breakages within 7 days of receipt of order.

In case of short supply, customer will need to notify Noritake of any short supply within 7 days of receipt of order.

In case of faulty goods, customers will need to notify Noritake within 30 days of receipt of faulty goods.

How to Submit a Claim

E-Shop Customers

To make submit a claim in the case of a faulty, damaged, and short supply of goods, you will need to email Noritake Customer Service at info@noritake.com.au    

Alternatively fill in this form to submit your claim Claims Form 

If you have purchased from Noritake’s online store (noritake.com.au) and want to submit a claim you will need to provide the following details:

1. Order Number (This is the number you are given when you have made a purchase)
2. Which item was faulty or damaged?
3. How many items were faulty or damaged?
4. Image of the faulty or damaged item.
5. Invoice of the purchase
6. Shipping address and contact details

Other Customers*

*(Orders made via any other store other than Noritake Australia)

In the case of a faulty, damaged, and short supply of goods, you will need to contact the retailer from which you made your purchase. You will also need to supply them with the following details:

1. Order Number (This is the number you are given when you have made a purchase)
2. Which item was faulty or damaged?
3. How many items were faulty or damaged?
4. Image of the faulty or damaged item.
5. Invoice of the purchase
6. Shipping address and contact details.

Retailers – B2B Customers

In the case of a faulty, damaged, and short supply of goods, you will need to contact sales@noritake.com.au

1. Order Number (This is the number you are given when you have made a purchase)
2. Which item was faulty or damaged?
3. How many items were faulty or damaged?
4. Image of the faulty or damaged item.
5. Invoice of the purchase
6. Shipping address and contact details.

Change of Mind Return (30 Days)

We endeavour to include detailed product descriptions and images on our website to help you make the right purchase decision online. In the event that the product doesn’t meet your expectations after it arrives, Within 30 days of your orders arrival, you will need to contact and submit a claim with our Customer Service Team at info@noritake.com.au 

1. Order Number (This is the number you are given when you have made a purchase)
2. Reason for the change of mind
3. Invoice of the purchase
4. Shipping address and contact details.

We will refund the cost of that product once the item is returned to us in its original and saleable condition including the packaging within 30 days of receipt. If you change your mind about the products you have ordered, you will be responsible for the cost of returning those items to us. Delivery charges are non-refundable subject our Returns Policy.

To return your order, please post to:

Noritake Australia

Unit 4, 153 Beauchamp Rd

Matraville, NSW, 2036

(02) 9316 7123

info@noritake.com.au

Subject to our Returns Policy, freight charges paid for the original dispatch are not refundable.

Updated July 2025